Book now

Frequently Questions

ABOUT SWIMMING PROGRAMS

How many days in advance should I reserve my swimming with dolphins experience?

We suggest you reserve your program at least five days in advance so we can guarantee your space. Nevertheless, you can reserve the same day that you’ll be assisting or in our ticket centers. Learn more about our anticipated reserve promotions clicking here.

What should I consider before buying my swimming program?

  • The minimum height required to participate in swim programs is 1.22 m. completed six years of age.
  •  Children with height less than 1.22 m. wishing to participate in the “Dolphin Interactive Program” must be accompanied by an adult. Participants must be over 3 years old.
  • The minimum age required to participate in the Trainer For a Day (TFD) Program is 12.
  • If you have heart issues, back pain or are pregnant, we recommend you not to participate in the swimming with dolphins programs.
  • For the safety of the swimmers and the dolphins, electronic appliances and any other personal objects such as jewelry, glasses and hats are not allowed in the swimming areas.
  • It is prohibited to use sunblock or sunscreen in the swimming areas.
  •  Companions are not allowed to go into the swimming areas, they can enjoy all the action from our observation areas.
  • For your own safety, the use of a life jacket vest (free of charge) is mandatory during any swimming with dolphins’ program
  • Our Dolphinariums have transportation and accessible areas for people in wheelchairs. We appreciate the anticipated notification about this requirement.
  •  It is recommended to take an extra set of clothes.

Should I pay my swimming with dolphins program when I make a reservation?

Yes, you can pay with American Express, Visa and MasterCard credit cards.

How long before my program schedule can I register?

At least 30 minutes before. Learn more about our anticipated reserves promotions clicking here.

What services does the dolphinariums have?

Dolphinaris facilities have rest areas, restaurants, snack bars, bathrooms, dressing rooms, gift shops, photo and video stores with shots from the swimming experiences, and towel and locker rentals so you can have an even more memorable experience.

Can I participate if I don’t know how to swim?

It is important that you feel comfortable in the water and that you can move by yourself, for everybody’s safety it the use of a life jacket vest is mandatory in our natural pools.

Can pregnant women participate in the programs?

Our swimming with dolphin programs are not recommended for pregnant women. If you are, you can cheer your companions from the observation area, as well as the rest of your friends and family.

Does Dolphinaris offers programs for people with disabilities?

Yes, our facilities are designed for an easy access to the swimming areas for a joyful experience with the dolphins. Our staff will take all the required measurements. It is necessary for us to know all the details in advance of the swimmers conditions.

ABOUT THE DOLPHINARIUMS

Where are the dolphinariums?

We have five dolphinariums with the best places to swim with dolphins in the touristic Mayan Riviera to suit your vacations plans and convenience: Dolphinaris Cancun, Dolphinaris Riviera Maya Park, Dolphinaris Cozumel, Dolphinaris Barcelo and Dolphinaris Tulum.

How’s the area where I’ll be doing my swim with dolphins?

Our dolphinariums have beautiful lagoons, inlets and safety stations for any swimmer. We also have artificial beaches with shallow waters that allows an easy access for any person, even if they don’t know how to swim.

Where can I leave my belongings while I do my swimming with dolphins program?

Dolphinaris have a locker rental service where you can leave your personal belongings safely.

What is the depth of the lagoons and inlets where the programs are done?

The water is between 3.5 and 4 m deep. The stations have an average depth similar to an adult person height to the waist.

How is the care of the dolphins?

The well-being and the appropriate attention of the dolphins under our care is our absolute priority. We satisfy every physical and behavior need, including supervision of natural behavior of the species and reproduction programs.

ABOUT CANCELLATION POLICY

Which are the cancellation politics?

At Dolphinaris, we want you to live the experience of swimming with dolphins, that’s why, in case you need to cancel your reservation, we ask you to let us know with five days in advance, so we can reschedule your program. Your ticket is valid for a year after purchase.

What happens if there’s bad weather?

At Dolpinaris.com is part of our service to offer you Weather Insurance, if you want to reschedule your swimming with dolphins program just call us 24 hrs. before and we’ll change your session. If it doesn’t adjust to your vacation plan, your ticket will be valid for a year after purchase.

ABOUT BOOKING ONLINE

Are there special prices if you buy online?

Only at Dolphinaris.com you’ll find the lowest prices. We have amazing discounts and promotions when you buy in advance. Enjoy up to50% off when you reserve 5 or more days before your visit. Get $10 USD off in all of our programs in the dolphinariums of Cancun, the Mayan Rivera and Cozumel. Visit our promotion section clicking here.

How early is advisable to buy?

In Dolphinaris want to offer the best service with the lowest cost to swim dolphin, buy your swim ahead or on the day, the only thing we ask of you is to make your reservation two hours in advance, or if you want to take advantage of our discount, make your reservation 5 days before the date on which you will visit us.

Is your website a safe place to protect my credit card information?

The Dolphinaris.com site is a platform that is certified by online security protocols, so we offer a shopping experience in a totally secure and reliable environment. If you have any questions feel free to contact an advisor who gladly support you in your purchase.

ABOUT PHOTO Y VIDEO

Can I take pictures with my camera in pools?

For the safety of our visitors and dolphins, which are often very curious, it is not permitted to bring cameras or other objects to the dolphin.

Can my friends take me pictures?

There are some areas designated for companions, from where they can observe. Within pools can only stay the swimmers.